Return of unwanted / non faulty goods
Goods purchased from our website that you do not want can be returned as long as you contact us within 7 days of taking delivery via phone on +44 (0) 1708 442 748. Goods should be returned enclosed in their original packaging otherwise we are not able to offer a refund. You will be responsible for the return of the item(s) until received. Goods should be returned to;
- Advance Music Limited
- 79 Station Lane,
- RM12 6JU
You will be responsible for the cost of return and the amount paid by us by the original delivery of the goods. This amount will be deducted from the refund due.
Funds will be credited to you by the original method used when purchased, please allow 30 days for refunds to be issued.
Return of faulty goods
If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund, despatch new goods or have the good repaired. Damages caused by in-proper use or maintenance will be not accepted.
A refund or new good can not be carried out until the faulty goods have been received back and tested. Please contact us before you return any goods you believe are faulty, as some problems can be rectified without the need to return the product. Please enclose your order reference, contact details and a short description of any fault.